FAQ's

Products and Features

Q: What types of watercraft do you offer?
A: AquaKaft offers a variety of watercraft, including inflatable rafts, kayaks, and SUPs (stand-up paddleboards). Our selection caters to recreational paddlers, adventure enthusiasts, and those seeking durable, high-quality watercraft for different water environments. [Link to our full catalog here].

Q: How do I choose the right raft, kayak, or SUP?
A: Choosing the right watercraft depends on your needs. Consider factors like weight capacity, intended use (calm waters vs. rapids), durability, and ease of transport. Each product page includes detailed specifications and customer reviews to help you make an informed decision. You can also explore our blog for more buying guides and recommendations.

 

Ordering and Payment

Q: How do I place an order?
A: To place an order, browse our catalog, select the watercraft you want, and click "Add to Cart." Once you're ready to checkout, follow the instructions to complete your purchase.

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. There is financing available here.

 

Shipping and Delivery

Q: How long does shipping take?
A: Shipping times depend on your location and the shipping method chosen at checkout. Typically, orders are processed within 1-2 business days and delivered within 5-7 business days.

Q: Do you offer international shipping?
A: We currently ship to the United States. We are working on expanding our shipping options to international locations in the future.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the shipping carrier’s website.

 

General Information

Q: What is AquaKaft?
A: AquaKaft is an online store specializing in high-quality inflatable watercraft, including rafts, kayaks, and SUPs. We serve paddlers and outdoor enthusiasts with durable and reliable water equipment.

Q: Where is AquaKaft located?
A: AquaKaft operates entirely online, allowing us to efficiently serve customers across the United States and Canada with convenient shipping options.

 

Maintenance and Support

Q: How do I maintain my raft, kayak, or SUP?
A: Regular maintenance includes checking for leaks, cleaning your watercraft after use (especially in saltwater), and storing it properly to prevent damage. Detailed maintenance instructions are provided with each product.

Q: Where can I get technical support for my watercraft?
A: For technical support, you can contact our customer service team via email at info@aquakaft.com, and we’ll be happy to assist.

 

Contact Us

Q: How can I contact AquaKaft customer service?
A: You can reach our customer service team via email at info@aquakaft.com. Our customer service hours are Monday to Saturday, 9 AM to 6 PM EST.

Q: Do you offer any discounts or promotions?
A: Yes! We regularly offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on our latest deals and special offers.

 

Safety and Regulations

Q: Are inflatable rafts, kayaks, or SUPs safe to use?
A: Yes, when used responsibly. Ensure you follow all local water regulations and safety guidelines. Always wear a life jacket, avoid paddling in hazardous conditions, and be aware of your surroundings.

Q: What safety gear do you recommend for paddling?
A: We recommend wearing a life jacket, especially in open or deep waters. Additionally, bring along a whistle, paddle leash, and helmet (if necessary for rough waters), and make sure your watercraft is equipped with safety features like grab lines and secure valves.